Block Management Service to Leaseholders
Strangford Management makes a significant difference for Resident Management Companies, Right To Manage Companies and Freehold Directors all across London and the South East. Here is a quick video from the Managing Director:
As a firm of experienced, London Block Management specialists, we provide an efficient, simplified and proactive approach to the management of your building, 24 hours a day, placing customer satisfaction as paramount to our success. With over 40 years’ experience block property management throughout London, we combine traditional values with innovative, modern management methods.
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Having commenced management at the start of 2018, we worked alongside the Directors to prepare a strategy to introduce a collection of procedures to re-educate leaseholders on the process of engagement with the Directors and ourselves, leading to a dramatic improvement in the speed of resolution as well as an overall reduction in the amount of time spent on day to day issues by the Directors.
With the help of the Directors, we also reviewed the accounting procedures, providing monthly reports to build confidence in our management, which has led to better budget control overall.
In a similar vain to Marlborough, Lamb’s Passage had worked with the same agent for a number of years which seems to have led to an overall sense of apathy. This lack of a proactive approach led to the Directors becoming overly involved in the day-to-day management of the site, causing frustration with both the Directors and the leaseholders alike, overall delays in resolution of the issues but also poor quality of resolutions leading to repetitive visits by contractors.
The building also has a confirmed case with the NHBC in regards to the cladding on the exterior of the building which Strangford is supporting the Directors with.
Upon our commencement, it became clear that contractor management had not been a priority and therefore a full review of the current contracts in place was undertaken, subsequently replacing any failing contracts for better value.
Frustrations had occurred through a lack of financial transparency and therefore the introduction to our monthly financial reports improved the conversations surrounding finance, making budgeting easier and accurate.
The building and subsequently the Directors were suffering from the lack of day-to-day procedures in place, with the emphasis on the Directors and concierge to take up that slack. We introduced tailored procedures in order to re-educate leaseholders on how to report issues, what permissions were required, timeframes for resolution, and so on, leading to an improved level of communication and more satisfied leaseholders.
Strangford Management Ltd are members of ARMA, regulated by the Property Ombudsman and ICO, as well as an Authorised Representative Firm through the FCA. All our Property Managers are trained and qualified through the IRPM and adhere to the RICS Code of Conduct.
With our Managing Director today