London Block Management Services – How can you measure them?

“What gets measured, gets managed” Peter Drucker

Management, in the Oxford Dictionary, is described as ‘the process of dealing with or controlling things or people’. In very basic terms, your London block management company will contractually deal with and control the running and upkeep of the common areas in the building where you own a leasehold property.
How can you then ensure that what you have asked your Managing Agent to handle is being done; how can London block management companies provide actual evidence as to these actions taking place at all…….

Related: 4 ways ‘big data’ is changing our customer’s experiences

Measurement of performance often depends on numerical statistics. For example, appraising a specific restaurant and subsequently deciding to dine in will probably rely on its percentage feedback score, average cost per item, etc. Likewise, you should also require the same sort of analysis from your London block management company.

Throughout many proposal meetings, I am typically asked the same questions:

• How good are you at ‘X’ service?
• What makes your company better than ‘Y’?

The main comparison between property management companies usually comes down to the overall cost of the service rather than the value being received.
Instead of answering these questions, what if a company was able to provide you with statistical evidence year after year, highlighting a wide range of performance indicators so that you are able to not only make the best decisions for the property but also make the best decisions for the people residing there.
Strangford Management provides in-depth, statistical reports based on how the property has been managed, the property managers’ actions throughout the year, and the contractors’ performance in order to provide a MEASURABLE customer service.
Contact us today to find out how our analytical approach can benefit your property.